Quality Policy

The Quality Policy of NORMAGEST is aimed at the effective fulfillment of our mission: DESIGN, DEVELOPMENT AND MANAGEMENT OF INDUSTRIAL SAFETY PROJECTS, INSTALLATIONS, ENERGY EFFICIENCY AND TELECOMMUNICATIONS

Aware of the importance of customer satisfaction and the need to provide quality services that deliver real value by combining rigor, innovation and closeness, Management has implemented a Quality Management System based on the guidelines of the ISO 9001 Standard.

To this end, it has been decided to promote this quality policy based on the following principles:
<ol>
<li>Listen to and understand the needs of our clients, as well as the expectations of stakeholders, to offer customized, feasible, and quality solutions.</li>
<li>Ensure compliance with applicable technical, legal, and regulatory requirements in each project, from a perspective of continuous improvement and responsible risk management.</li>
<li>Promote continuous improvement in all our processes, fostering an internal culture of learning, collaboration, and results orientation.</li>
<li>Encourage the participation of the entire team, because we believe that quality is not just a goal but a shared attitude reflected in the daily work we do.</li>
<li>Adapt our organization to the changing context of the sector to maintain the competitiveness, sustainability, and strength of our services.</li>
<li>Work under environmental protection parameters, taking care of energy consumption, recycling, making rational use of water, and minimizing travel and paper use.</li>
</ol>
It is the reference framework for setting quality objectives based on the identified business risks and opportunities, and the needs and expectations of stakeholders.

Management